Cigna members in Texas can be admitted at Promises Dallas-Fort Worth, Promises Brazos Valley or The Right Step Houston at in-network rates. This page covers how Cigna’s Evernorth authorizations work, which Cigna products the contract includes, and how to verify your benefits: verify your insurance online or call any time.
Cigna In-Network Rehab Centers in Texas
Promises Dallas-Fort Worth (Lewisville)
In-network with Cigna; authorizations are handled through Evernorth Behavioral Health and our team manages the concurrent reviews. Offers medical detox, residential treatment for substance use and primary mental health conditions, intensive outpatient care and aftercare, serving the Dallas-Fort Worth metroplex and North Texas. About Promises Dallas-Fort Worth.
Promises Brazos Valley (College Station)
In-network with Cigna; authorizations are handled through Evernorth Behavioral Health and our team manages the concurrent reviews. Offers medical detox, residential treatment for substance use and mental health conditions, partial hospitalization, intensive outpatient care and aftercare, serving Bryan-College Station, Houston, Austin and Central Texas. About Promises Brazos Valley.
The Right Step Houston (Houston)
In-network with Cigna; authorizations are handled through Evernorth Behavioral Health and our team manages the concurrent reviews. Offers medical detox, residential treatment, partial hospitalization, intensive outpatient care and aftercare, serving Houston, Harris County and the Gulf Coast. About The Right Step Houston.
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What Cigna Covers for Rehab in Texas
Cigna plans cover medically necessary detox, residential treatment, partial hospitalization, intensive outpatient and outpatient care under federal parity rules. Behavioral health authorizations run through Evernorth Behavioral Health; our admissions team obtains precertification for detox and inpatient admissions before arrival and manages the concurrent reviews during treatment. Your in-network deductible, copay or coinsurance and out-of-pocket maximum determine what you pay.
Cigna Plans in Texas
Cigna Healthcare’s Texas members are mostly covered through employer Open Access Plus, PPO and HMO plans, with behavioral health benefits administered by Evernorth; Cigna also sells individual plans in several Texas metro areas. Cigna’s TRICARE and Medicaid products are not part of this contract, so call to confirm your specific plan.
What Cigna Members Should Know About Texas
Cigna routes behavioral health authorizations through Evernorth Behavioral Health, which reviews detox and residential admissions against medical-necessity criteria and re-reviews the stay every few days; our utilization team handles those concurrent reviews so treatment is not interrupted. Cigna’s Open Access Plus plans, the most common employer product in Texas, need no referral. Cigna individual marketplace plans, sold in several Texas metro areas, use a narrower network, so confirm your plan with admissions first. TRICARE and Cigna’s Medicaid products are outside this contract.
To confirm your Cigna benefits, verify your insurance online or call our admissions line; full instructions, private-pay options and payment plans are on our Texas insurance guide.
More Insurance Guides
- Rehab in Texas that accepts insurance
- Cigna coverage for rehab (all states)
- Verify your insurance
- Levels of care explained
Frequently Asked Questions
Is Promises Dallas-Fort Worth in-network with Cigna?
Yes. Promises Dallas-Fort Worth, Promises Brazos Valley and The Right Step Houston are in-network with Cigna. Verify your specific plan before admission, since some employer plans use narrower networks.
Which Texas center should Cigna members call first?
Cigna Open Access Plus members can call any of the three centers directly; Cigna marketplace members should ask admissions to confirm their plan’s network first, since those plans are narrower. Cigna members near Dallas ask for Promises Dallas-Fort Worth, which also admits for primary mental health conditions; Houston-area members for The Right Step Houston; Central Texas for Promises Brazos Valley. Evernorth authorization is obtained before you travel.
