What to Expect at Promises Dallas-Fort Worth

Now that you’ve decided to begin treatment at Promises Dallas-Fort Worth, it’s time to prepare for your stay. Knowing what to bring, what to leave behind and what to expect at the facility can help you feel more comfortable and prepared as treatment begins.

What to Bring

Please bring no more than two suitcases due to limited storage. Pack comfortable, practical items that will support you throughout your stay.

Documentation

• Picture ID
• Insurance card
• Prescription or pharmacy benefits card

Financial Items

Avoid bringing large amounts of cash. Prepaid debit cards, such as prepaid Visa or American Express cards, are preferred. It may also be helpful to notify your financial institution that you will be away from home.

Medications and Medical Devices

Your care team will review your medications when you arrive. Bring:

• A complete list of all current medications, including supplements and over-the-counter medications
• Current prescription medications in their original, labeled prescription bottles
• A CPAP machine, if applicable

Medications brought to the facility must remain in their original, labeled prescription bottles and will be secured by the nursing department. The medications taken during treatment will be determined by your physician and may not include everything you were taking before admission.

Clothing

Dress comfortably and pack approximately:

• Seven comfortable shirts, such as T-shirts
• Two sweatshirts, pullovers or sweaters
• Seven pairs of jeans, slacks or shorts
• Seven pairs of yoga pants or sweatpants
• Seven pairs of socks
• Seven to 10 pairs of underwear or undergarments
• Two sets of sleepwear or robes
• One or two pieces of season-appropriate outerwear
• Two pairs of comfortable shoes, including one pair of tennis shoes and one pair of slip-on shoes, sandals or slides
• One pair of shower shoes

Please leave sheer or revealing clothing, expensive jewelry and other valuable items at home.

Washers and dryers are available for patient use, and basic laundry supplies are provided. Contact the facility before admission if you require a specialized detergent.

Personal Care Items

Keep toiletries and cosmetics to one bag when possible. All products should be alcohol-free and arrive unopened or sealed.

Recommended items include:

• Shampoo and conditioner
• Body wash or soap
• Deodorant
• Body lotion
• Hairbrush or comb
• Toothbrush
• Toothpaste
• Alcohol-free mouthwash
• Shaving razors
• Hair dryer, if desired
• Sanitary napkins or tampons, if applicable
• Cosmetics and other items used in your regular personal care routine

Items with cords and sharp grooming items, including razors and tweezers, will be kept in locked storage and signed out by staff when needed.

Do not bring glass containers, personal mirrors, mirrored compacts or products that list alcohol among the first five ingredients. Hair dye and hair-cutting tools are also not permitted.

Tobacco Products

Patients who smoke or vape may bring:

• Standard cigarettes in new, unopened original packaging
• Disposable, non-rechargeable vapes in new, unopened original packaging

Bring enough permitted tobacco products to cover at least the first 10 days after admission. Staff conduct a store run for necessities and tobacco products once per week only.

Staff cannot purchase tobacco products for patients under age 21.

Other Recommended Items

• A written list of phone numbers for people you may want to call
• Postage stamps, envelopes and mailing addresses
• Photographs of loved ones

Laundry and Linens

Laundry machines are available for patient use, and the facility provides Free & Gentle laundry detergent.

Linens, pillows and towels are provided. Do not bring personal linens or pillows.

What Not to Bring

For safety reasons, do not bring the following items.

Clothing and Footwear

• Clothing or pictures containing references to drugs, alcohol, pornography, political content, discriminatory content or other inappropriate material
• Sheer or revealing clothing
• High-heeled shoes or wedge heels higher than two inches

Staff may require closed-toe, flat shoes for certain activities.

Toiletries and Personal Care Products

• Hair dye or hair-cutting tools
• Nail polish or nail polish remover
• Aerosol products
• Products that list alcohol among the first five ingredients, including alcohol-based mouthwash and hand sanitizer
• Glass bottles or containers
• Personal mirrors
• Mirrored compacts
• Picture frames containing glass

Weapons and Fire Hazards

• Weapons of any kind, including pocketknives
• Candles
• Incense

Tobacco and Related Items

• Refillable or rechargeable vapes
• Vape pods
• Hand-rolled cigarettes
• Cigars
• Cigarette papers
• Refillable lighters

Electronics

Do not bring:

• Computers or laptops
• Kindles or other e-readers
• Music players
• Radios

Personal cell phones, smartwatches and other electronic devices brought to the facility will be securely stored for the duration of treatment.

Food and Beverages

• Outside food or beverages of any kind
• Food sent in care packages, including candy and cookies

Medications

• Prescription medications that are not in their original, labeled prescription bottles
• Over-the-counter medications or substances that are not in sealed manufacturer packaging

Laundry and Bedding

• Laundry detergent, unless specialized arrangements have been made before admission
• Personal linens
• Personal pillows

Other Items

• Specialized workout equipment, including personal weights

Mail, Packages and Belongings

Friends and family may send patients letters, cards and approved care packages. Appropriate care package items may include:

• Coloring books
• Colored pencils
• Self-help books
• Positive messages
• Cards

Do not send food, candy, cookies or other edible items.

Mail and packages should be addressed as follows:

Promises DFW
C/O Patient Name
400 Highland Dr.
Lewisville, TX 75067

Family members and friends may also drop off necessary belongings, such as clothing or unopened permitted cigarettes, during designated times. Contact the facility in advance to confirm when drop-offs are accepted.

A staff member will receive the belongings upon arrival. Belongings drop-off does not include an opportunity to visit the patient.

Phone Use

Personal cell phones, smartwatches and other electronic devices are not permitted for patient use and will be securely stored for the duration of treatment.

Facility landline phones are available daily from 5:30 p.m. to 10:00 p.m. CST. There is no initial blackout period for landline access.

Personal computers are not permitted. Access to an onsite computer may be approved by the clinical team on a case-by-case basis.

The Facility

Promises Dallas-Fort Worth is located at 400 Highland Drive in Lewisville, Texas, in the Dallas-Fort Worth area. The facility provides a calm residential treatment setting for adults receiving addiction and mental health care.

Promises Dallas-Fort Worth is a mixed-gender facility with gender-specific housing. The facility accommodates up to 80 patients and includes en-suite patient rooms, indoor recreation and fitness spaces, and an outdoor courtyard.

Amenities and Activities

Amenities and activities at Promises Dallas-Fort Worth include:

• A large fitness center with exercise equipment, available Monday through Friday
• Yoga
• Art therapy
• Expressive therapies
• Ping pong
• Cornhole
• Television
• A small outdoor courtyard with a walking path for light exercise and movement
• Optional virtual church services on Sunday mornings
• On-site laundry facilities

Available amenities and activities may depend on a patient’s level of care, clinical needs and the facility schedule.

Food

Promises Dallas-Fort Worth has a large cafeteria staffed by a chef and two cooks who prepare meals for patients.

Special diets can be accommodated when approved by a physician or dietitian. Coffee, including caffeinated and decaffeinated options, water, juices and snacks are also available throughout the day.

Outside food and beverages are not permitted.

Sleeping Arrangements

Patient housing is gender-specific. En-suite rooms typically accommodate two or three patients. XL beds are available. ADA-accessible bathrooms are also available and include shower benches for patients who have difficulty ambulating.

A Day in the Life

Daily schedules vary depending on each patient’s treatment plan, clinical needs and level of care. Treatment may incorporate evidence-based clinical programming alongside activities that support overall wellness and recovery.

Depending on the schedule and clinical appropriateness, patients may participate in activities such as yoga, art and expressive therapies, exercise in the fitness center, indoor recreation or light outdoor movement in the courtyard.

Types of Therapy

Treatment and recovery programming available at Promises Dallas-Fort Worth may include:

• Cognitive behavioral therapy
• Dialectical behavior therapy
• ACT
• Art therapy
• Expressive therapies
• Yoga

Family and Support Visits

Promises Dallas-Fort Worth does not currently offer in-person visitation.

Smoking Policy

Promises Dallas-Fort Worth permits standard cigarettes and disposable vapes in designated outdoor areas during designated times throughout the day.

All permitted nicotine products must be:

• New and unopened
• In their original packaging

Vapes must be disposable and cannot require charging. Refillable vapes, vape pods, hand-rolled cigarettes, cigars, cigarette papers and refillable lighters are not permitted.

Patients who smoke or vape should bring enough permitted products for at least the first 10 days following admission. A staff member conducts a store run for necessities and tobacco products once per week, with no additional store runs available.

Because staff cannot purchase tobacco products for patients under age 21, patients ages 18–20 who use permitted tobacco products should plan accordingly before admission.

The Treatment Process

Treatment at Promises Dallas-Fort Worth is based on each patient’s clinical needs, progress and insurance coverage.

Available substance use treatment services include:

• Medical detox
• Residential substance use treatment
• Virtual intensive outpatient treatment for Texas residents
• Aftercare planning

Promises Dallas-Fort Worth does not currently offer an on-site partial hospitalization program.

The overall treatment stay averages approximately 21–28 days. Stays of up to 30 days may occur on a case-by-case basis depending on individual clinical needs and insurance coverage.

Medically Assisted Treatment

Medication-assisted treatment, or MAT, combines medication with counseling and behavioral support as part of a comprehensive approach to recovery. For some patients, MAT can help manage withdrawal symptoms or cravings and support continued participation in treatment.

Promises Dallas-Fort Worth offers MAT when clinically appropriate. Each patient is evaluated individually, and the treatment team determines whether medication-assisted treatment should be included in the patient’s care plan.

Alumni Program

At Promises Dallas-Fort Worth, we have an alumni program that provides our clients with the support and resources they need to continue in their recovery journey. Our alumni programs are tailored to meet the individual needs of each client. It will provide them with a sense of community to help them stay motivated in their recovery.

Our Staff

Promises Dallas-Fort Worth’s leadership team includes:

• Brandee Jones, Interim Site CEO
• Kristin Hailey, Director of Nursing
• Britni Cannon, LPC, Clinical Director

Insurance and Your Obligation During Treatment

Many health insurance plans require out-of-pocket costs in order to access your healthcare benefits. These expenses may include Deductibles, Co-Pays, Coinsurance and Maximum Out-of-Pocket Expenses (collectively, the “Patient Responsibility”).

Your individual Patient Responsibility may vary based on a number of factors including:

• Your individual benefits plan
• Length of stay at the facility
• Type of services received during treatment
• Other services offered at the facility, but not covered by your insurance provider (such as lab tests, non-covered prescriptions, etc.)
• Reasonable boarding fees should you decide to stay with the facility for treatment at outpatient levels of care.

A staff member will review your Patient Responsibility with you at the time of admission or as soon as possible once you are medically stable. They will explain that the deductible is due upon admittance to the facility and the co-insurance amount and out-of-pocket balance will be billed and paid for after treatment once services are complete. On-site financial counselors will again review your financial responsibility during treatment with case managers who can help you navigate FMLA.

It is your responsibility to check with your insurance provider prior to being admitted at Promises Dallas-Fort Worth to understand your individual benefits plan. Please note that your insurance plan may not be a “participating provider” with Promises Dallas-Fort Worth. You are responsible for all non-covered and out-of-pocket costs related to your treatment stay.