Picking up the phone is the best way to start the process of detox and rehabilitation.

Often the barrier to making that call is the unknowns that go along with it. To help overcome such hesitation we’ve provided answers to some common questions below.

What is The Recovery Village Helpline?

The Recovery Village addiction helpline is led by helpful representatives awaiting your call. Many of our helpline operators and facility employees are also in recovery, so they can empathize and help you or a loved one navigate this journey comfortably.

“Alcohol and drugs stripped everything away from me. I know I wanted to be heard. I felt like nobody understood, so it’s good to be able to say I do understand.”
– Stephanie, The Recovery Village Helpline Operator, In Recovery Since 2013
Watch her story below

Your call is free and the conversation is 100% confidential. Our drug and alcohol hotline is always available to you or a loved one 24/7/365. Call us today and join the over 20,000 others we’ve helped into recovery.

352-771-2700 or Learn more about our admissions process.

What Is a Prescription Drug Hotline?

If you or someone you love is struggling with addiction, a prescription drug abuse hotline can help. These confidential services offer free guidance on how to overcome prescription drug addiction and where to seek help. These private phone calls offer a unique opportunity to ask questions and access vital services for overcoming addiction. The Recovery Village’s 24-hour hotline gives you an opportunity to speak with a caring and understanding lifeline who is well equipped to help you through an addiction crisis.

When Should I Call a Prescription Drug Hotline?

Prescription drug abuse hotlines are designed for people seeking help to break the binds of addiction. If the situation is life-threatening, or if someone you know is at risk of harming themselves or others, call 911 immediately.

The Recovery Village hotline is most helpful to those seeking addiction counseling and treatment options. There are a variety of programs available to help you or a family member overcome addiction and live a fulfilling life without abusing prescription drugs.

If I Call, What Questions Will They Ask?

While the types of questions asked will vary depending on the hotline, generally representatives will assess your specific situation with a series of questions related to your drug use and history.

Each question serves to help the representative better understand the circumstances surrounding your addiction and provide you with the help you need. Some questions may be used to:

  • Confirm that the caller or the prescription drug user is not in a life-threatening situation.
  • Establish what specific prescription drugs are being misused.
  • Determine if any other substances or co-occurring disorders are at play (eating disorders, alcohol addiction and mental health issues).
  • Identify if and when the person struggling with addiction can start treatment.
  • Verify that there are suitable treatment programs for this particular situation available

When I Call, Is the Conversation Confidential?

The Recovery Village hotline is 100 percent confidential. The toll-free number connects you with compassionate intake coordinators who have been trained to maintain and respect your privacy and give you the best service possible.

Can I Start Treatment for My Prescription Drug Abuse When I Call?

A hotline call is the first step in a continuum of care that puts you first. With your best interests in mind, intake coordinators will help identify the best course of treatment for your addiction. National and local hotlines may not assist in finding specific treatment programs, but The Recovery Village will help you locate a program that best suits your individual needs.

National Hotlines

Emergencies and Crisis Situations

In the United States, 9-1-1 is the emergency telephone number to dial to get immediate response from local resources. If the situation is life-threatening, you need to dial 9-1-1 immediately.

  • 9-1-1
  • Available 24 Hours

The National Poison Control Center
Offers a free, confidential service where you can speak to poisoning professionals (including cases involving drugs, including heroin, and/or alcohol).

National Suicide Prevention Lifeline

Mental Health Disorders

The National Mental Health Association

Drug Abuse and Addiction

Substance Abuse and Mental Health Services Administration (SAMHSA)
SAMHSA’s national hotline offers free referral and information services for those facing mental illnesses or substance use disorders.

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