Our free & confidential 24-hour methadone hotline for family members, friends, and those with methadone addiction and abuse.

Picking up the phone is the best way to start the process of detox and rehabilitation.

Often the barrier to making that call is the unknowns that go along with it. To help overcome such hesitation we’ve provided answers to some common questions below.

What is The Recovery Village Helpline?

The Recovery Village addiction helpline is led by helpful representatives awaiting your call. Many of our helpline operators and facility employees are also in recovery, so they can empathize and help you or a loved one navigate this journey comfortably.

“Alcohol and drugs stripped everything away from me. I know I wanted to be heard. I felt like nobody understood, so it’s good to be able to say I do understand.”
– Stephanie, The Recovery Village Helpline Operator, In Recovery Since 2013

Watch her story below

Your call is free and the conversation is 100% confidential. Our drug and alcohol hotline is always available to you or a loved one 24/7/365. Call us today and join the over 20,000 others we’ve helped into recovery.

888-328-0742 or Learn more about our admissions process.

What Is a Methadone Hotline?

A methadone hotline is a toll-free number that’s available for anyone struggling with methadone abuse or addiction. It’s also available for loved ones of methadone users. Just as with any other drug abuse helpline, you can expect not just a listening ear, but compassionate guidance in making the first step in your journey to recovery. Our methadone helpline is available 24 hours a day, seven days a week, for your convenience, so you can call at any time.

When Should I Call a Methadone Hotline?

First and foremost, if the situation you (or someone you are assisting) are in is life-threatening please call 911 immediately.

While helplines on a national level can provide valuable assistance, it is only local emergency resources who can properly assess and take action when there is immediate danger of harming oneself or others.

When not faced with a critical, life-threatening health emergency, a call to a methadone hotline is recommended when the time has come to break the dependence on the drug. Our 24-hour-a-day, seven-days-a-week methadone hotline exists for that purpose.

If I Call, What Questions Will They Ask?

Our methadone helpline is intended to help people suffering from methadone addiction, but before that help can be given, we will need to ask you some questions. Some of the questions we’ll ask include:

  • Are you currently in a life-threatening situation, or are you in a position where you can inflict harm on yourself or someone else?
  • How often do you use methadone?
  • Are you currently seeking a drug treatment program?
  • Are you experiencing any behavioral disorders that may be related to your methadone abuse problem?
  • Are you ready to enroll in a treatment program?

When I Call, Is the Conversation Confidential?

Yes, our 24-hour methadone helpline is 100 percent confidential, but keep in mind that this may not be the case with all available methadone hotlines. If you call a hotline other than ours, be sure to ask about the confidentiality policy, if privacy is a concern for you.

Can I Start Treatment for My Methadone Abuse When I Call?

When you call The Recovery Village, you can certainly begin treatment at the time of your call. We know how critical this time is for you and how important it is to make the first call to seek help. Therefore, we want nothing more than to get you started on the road to wellness as quickly as possible.

National Hotlines

Emergencies and Crisis Situations

In the United States, 9-1-1 is the emergency telephone number to dial to get immediate response from local resources. If the situation is life-threatening, you need to dial 9-1-1 immediately.

  • 9-1-1
  • Available 24 Hours

The National Poison Control Center
Offers a free, confidential service where you can speak to poisoning professionals (including cases involving drugs, including heroin, and/or alcohol).

National Suicide Prevention Lifeline

Mental Health Disorders

The National Mental Health Association

Drug Abuse and Addiction

Substance Abuse and Mental Health Services Administration (SAMHSA)
SAMHSA’s national hotline offers free referral and information services for those facing mental illnesses or substance use disorders.

a woman wearing glasses and a blazer.
Editor – Melissa Carmona
Melissa Carmona puts years of writing and editing experience to work helping people understand substance abuse, addiction and mental health disorders. Read more
a man in a suit smiling for the camera.
Medically Reviewed By – Robert Fishman
Robert Fishman is the vice president of admissions at Advanced Recovery Systems, a position he has held since May of 2013. Read more
Medical Disclaimer

The Recovery Village aims to improve the quality of life for people struggling with substance use or mental health disorder with fact-based content about the nature of behavioral health conditions, treatment options and their related outcomes. We publish material that is researched, cited, edited and reviewed by licensed medical professionals. The information we provide is not intended to be a substitute for professional medical advice, diagnosis or treatment. It should not be used in place of the advice of your physician or other qualified healthcare providers.