Heroin is not only one of the most addicting drugs, it is also one of the most dangerous ones. When faced with a heroin addiction, often the next next step is to find a helpline or hotline to get assistance.
Situationally, the unknowns of calling a heroin hotline can prevent those in need for picking up the phone and taking that first important step toward heroin addiction treatment and recovery
Below we've tried to answer some of the common questions that one might have when they or a family member gets ready to make that call.
What is a Heroin Hotline?
Heroin hotlines or helplines serve the same purpose as a general drug hotline would. The main difference is that they are specifically focused and experienced in assisting with cases involving heroin abuse. The aim of our heroin hotline is to help those who are ready to put an end to their addiction.
When should I call a heroin hotline?
This may be the most important piece of advice you need to know: If you or someone you are calling on behalf of is in an overdose or other life-threatening situation immediately dial 9-1-1. Local resources have the ability to immediately take action and come to one's aid. If that is what is called for, dial 9-1-1 immediately.
Assuming there is no life-threatening situation, a good time to call a heroin helpline or hotline is when it is time to take action. Simply stated, if the situation has reached a point where heroin detox or rehab
is the next course of action, our hotline is a good choice. There are also national heroin hotlines as well as national drug hotlines that can deal with broader addiction concerns.
What kind of questions will they ask when I call a heroin hotline?
Each hotline has their own set of questions they will ask. First and foremost, they will want to understand if there is a risk to oneself or others. Questions beyond the immediate well-being focus vary depending upon which helpline is called. When calling our's, questions asked will be for the purpose of guiding the person struggling with addiction toward an appropriate treatment plan based on their specific need. Questions will likely include:
- Ensuring the individual who is addicted to heroin is not in immediate life-threatening danger
- Use and abuse questions to allow for a better understanding of the heroin addiction
- Any co-existing conditions or addictions
- If the individual is ready to start treatment for their heroin addiction
- How the programs and services we offer might best set a path for recovery
When I call, is the conversation confidential?
When calling our 24-hour, toll-free heroin hotline your conversation is confidential. When calling national heroin hotlines or crisis resources we recommend asking about confidentiality at the onset of the phone call.
Can I start the heroin rehab, detox or recovery process at the time of my call?
As our goal is to get the addicted into a treatment program to being the healing process, the phone call is often the first step in recovery. National drug abuse and recovery hotlines also offer pathways to drug detox and drug rehab centers.
Emergencies and Crisis Situations
In the United States 9-1-1 is the emergency telephone number to dial to get immediate response from local resources. If the situation is life threatening, you need to dial 9-1-1 immediately.
The National Poison Control Center
Offers a free, confidential service where you can speak to poisoning professionals (including cases involving drugs, including heroin, and/or alcohol).
National Suicide Prevention Lifeline
Mental Health Disorders
The National Mental Health Association
Drug Abuse and Addiction
Substance Abuse and Mental Health Services Administration (SAMHSA)
SAMHSA’s national hotline offers free referral and information services for those facing mental illnesses or substance use disorders.