Picking up the phone is the best way to start the process of detox and rehabilitation.

Often the barrier to making that call is the unknowns that go along with it. To help overcome such hesitation we’ve provided answers to some common questions below.

What is The Recovery Village Helpline?

The Recovery Village addiction helpline is led by helpful representatives awaiting your call. Many of our helpline operators and facility employees are also in recovery, so they can empathize and help you or a loved one navigate this journey comfortably.

“Alcohol and drugs stripped everything away from me. I know I wanted to be heard. I felt like nobody understood, so it’s good to be able to say I do understand.”
– Stephanie, The Recovery Village Helpline Operator, In Recovery Since 2013
Watch her story below

Your call is free and the conversation is 100% confidential. Our drug and alcohol hotline is always available to you or a loved one 24/7/365. Call us today and join the over 20,000 others we’ve helped into recovery.

352-771-2700 or Learn more about our admissions process.

What is a Heroin Hotline?

Heroin hotlines and helplines exist solely for the purpose of helping people ready to make a change. National and local resources exist for drug addiction and drug-related situations of almost any kind imaginable. The difference with a heroin hotline is that its sole purpose is to help those whose addiction is rooted in heroin use.

When Should I Call a Helpline?

First and foremost, if the situation is life-threatening please call 9-1-1 immediately.

While helplines on a national level can provide valuable assistance, it is only local emergency resources that can properly assess and take action when there is immediate danger of harming oneself or others.

If it is not a life-threatening emergency, the time to call is when the addict or loved one realizes it is time to take action toward rehabilitation and recovery. Our 24-hour-a-day, 7-days-a-week heroin hotline is there for those in such a position.

If I Call, What Questions Will They Ask?

Each hotline has its own set of questions they ask. First and foremost, they will want to understand if there is a risk to oneself or others. Questions beyond the caller’s immediate well-being vary depending upon which helpline is called. When calling The Recovery Village Helpline, the questions asked will guide the person struggling with addiction toward an appropriate treatment plan based on their specific need.

  • Ensuring the individual who is addicted to heroin is not in immediate life-threatening danger
  • Gathering a better understanding of heroin addiction
  • Co-existing conditions or addictions
  • Whether the individual is ready to start treatment for their heroin addiction
  • How the programs and services we offer can best set a path for recovery

If I Call, Is the Conversation Confidential?

The Recovery Village’s 24-hour, toll-free heroin hotline is 100% confidential.

When calling any of the national resources below we encourage you to ask them to answer any questions you have about confidentiality.

Can I Start the Detox & Rehab Process at the Time of My Call?

Our goal is to get the affected individual into a treatment program to begin the healing process as soon as possible. The phone call is often the first step in recovery. National drug abuse and recovery hotlines also offer pathways to drug detox and drug rehab centers.

National Hotlines

Emergencies and Crisis Situations

Emergency
In the United States, 9-1-1 is the emergency telephone number to dial to get immediate response from local resources. If the situation is life-threatening, you need to dial 9-1-1 immediately.

  • 9-1-1
  • Available 24 Hours

The National Poison Control Center
Offers a free, confidential service where you can speak to poisoning professionals (including cases involving drugs, including heroin, and/or alcohol).

National Suicide Prevention Lifeline

Mental Health Disorders

The National Mental Health Association

Drug Abuse and Addiction

Substance Abuse and Mental Health Services Administration (SAMHSA)
SAMHSA’s national hotline offers free referral and information services for those facing mental illnesses or substance use disorders.

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