Heroin is not only one of the most addicting drugs, but it is also one of the most dangerous ones. When faced with heroin addiction, often the next step is to find a helpline or hotline to get assistance. Being nervous about calling a heroin hotline can prevent those in need for picking up the phone and taking that first important step toward heroin addiction treatment and recovery. Within the following information, we’ve tried to answer some of the common questions that a person might have when calling a hotline.

What is a Heroin Hotline?

Heroin hotlines, or helplines, serve the same purpose as a general drug hotline would. The main difference is that they are specifically focused and experienced in assisting with calls involving heroin abuse. The goal of a heroin hotline is to help those who are ready to put an end to their heroin addiction.

What Kinds of Questions Will They Ask When I Call?

Each hotline has their own set of questions they ask. First and foremost, they will want to understand if there is a risk to oneself or others. Questions beyond the caller’s immediate well-being vary depending upon which helpline is called. When calling The Recovery Village, the questions asked will guide the person struggling with addiction toward an appropriate treatment plan based on their specific need.

  • Questions will likely focus on:

    • Ensuring the individual who is addicted to heroin is not in immediate life-threatening danger
    • Gathering a better understanding of heroin addiction
    • Co-existing conditions or addictions
    • Whether the individual is ready to start treatment for their heroin addiction
    • How the programs and services we offer can best set a path for recovery

Is the Conversation Confidential?

When calling our 24-hour, toll-free heroin hotline, your conversation is confidential unless immediate, potential harm to yourself or other people is suspected. When calling national heroin hotlines or crisis resources, we recommend asking about confidentiality at the onset of the phone call.

Can I Start the Treatment Process at the Time of My Call?

Our goal is to get the affected individual into a treatment program to begin the healing process as soon as possible. The phone call is often the first step in recovery. National drug abuse and recovery hotlines also offer pathways to drug detox and drug rehab centers.

National Hotlines

Local resources have the ability to take action and come to your assistance immediately. Assuming there is no life-threatening situation, a good time to call a heroin helpline or hotline is when treatment is desired.

If you, or someone you are calling on behalf of, is in an overdose or other life-threatening situation, immediately dial 911.

  • National Poison Control Center:

    The National Poison Control Center: Offers a free, confidential service where you can speak to poisoning professionals (including cases involving drugs, including heroin and/or alcohol).

  • National Suicide Prevention Lifeline:

  • The National Mental Health Association:


    The Substance Abuse and Mental Health Services Administration’s (SAMHSA) national hotline offers free referral and information services for those facing mental illnesses or substance use disorders.

  • The Recovery Village

    If you are struggling with a substance use disorder representatives from The Recovery Village are available 24/7 to take your call and discuss treatment options.

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