Picking up the phone is the best way to start the process of detox and rehabilitation.

Often the barrier to making that call is the unknowns that go along with it. To help overcome such hesitation we’ve provided answers to some common questions below.

What is The Recovery Village Helpline?

The Recovery Village addiction helpline is led by helpful representatives awaiting your call. Many of our helpline operators and facility employees are also in recovery, so they can empathize and help you or a loved one navigate this journey comfortably.

“Alcohol and drugs stripped everything away from me. I know I wanted to be heard. I felt like nobody understood, so it’s good to be able to say I do understand.”
– Stephanie, The Recovery Village Helpline Operator, In Recovery Since 2013
Watch her story below

Your call is free and the conversation is 100% confidential. Our drug and alcohol hotline is always available to you or a loved one 24/7/365. Call us today and join the over 20,000 others we’ve helped into recovery.

352-771-2700 or Learn more about our admissions process.

What is an Alcohol Hotline?

Alcohol hotlines and addiction helplines exist specifically to provide free help for alcohol addiction. While different organizations have different overall goals, the primary goal for each is to offer the help the caller is seeking. The focus of our 24-hour alcohol hotline is to better understand the specific situation you are faced with. We offer treatment programs such as detoxification and rehabilitation, but to suggest any course of action, the first step is understanding.

When Should I Call an Alcohol Helpline?

First and foremost, if the situation is life-threatening please call 9-1-1 immediately.

While helplines on a national level can provide valuable assistance, it is only local emergency resources that can properly assess and take action when there is immediate danger of harming oneself or others.

If it is not a life-threatening emergency, the time to call is when the addict or loved one realizes it is time to take action toward rehabilitation and recovery. Our 24-hour-a-day, 7-days-a-week alcohol hotline is there for those in such a position.

If I Call, What Questions Will They Ask?

Questions asked will vary depending upon which recovery hotline or helpline you call. When calling The Recovery Village’s alcohol addiction helpline, there are some common alcohol abuse questions that we will ask to assess your situation to see if we can be of assistance. Questions will focus on:

  • Verifying that you or the person struggling with alcohol is currently in a non-life-threatening situation
  • What specific facets of alcohol abuse are present
  • If there are other factors involved with the addiction (such as an eating disorder, drug addiction or mental health issues)
  • If you or the individual is ready to start treatment for their addiction
  • If our programs offer a suitable course of treatment

If I Call, Is the Conversation Confidential?

The Recovery Village’s 24-hour, alcohol abuse hotline is 100% confidential. It’s also a toll-free hotline and serves as the first step in a 24-hour alcohol detox journey.

If you have a concern about a national helpline or free talk hotline for any condition, our recommendation would have to be that you verify confidentiality with them. This can be as simple as making it the first question you ask when calling.

Can I Start the Detox & Rehab Process at the Time of My Call?

Yes, you can. When calling our 24-hour talk hotline for alcohol abuse, our goal is to find a course of treatment that will meet your unique situation. If you are calling a toll-free local or national addiction hotline, they may or may not assist you in finding treatment. If treatment is what you seek, we are here to help.

What are the Benefits of Calling an Alcohol Abuse Hotline?

We know that making the decision to seek help for an addiction is critical, one that shouldn’t be hindered by limited business hours. And perhaps you first need counseling before making the decision to seek treatment for your addiction. That’s why we’re pleased to offer our 24-hour free counseling hotline.

Hundreds of former alcoholics have called our alcohol crisis hotline and are now sober as a result. We are proud to be one of the thousands of free addiction helplines in the country responsible for helping addicts get a second chance at life. Please feel free to contact our toll-free counseling hotline if you need someone to talk to about your addiction.

National Hotlines

The following is a list of addiction crisis hotline numbers that provide assistance with various addictions, emergencies, and disorders. This list includes a drug and alcohol hotline since we know many people may be struggling with both of these substances simultaneously.

Emergencies and Crisis Situations

Emergency
In the United States, 9-1-1 is the emergency telephone number to dial to get immediate response from local resources. If the situation is life-threatening, you need to dial 9-1-1 immediately.

  • 9-1-1
  • Available 24 Hours

The National Poison Control Center
Offers a free, confidential service where you can speak to poisoning professionals (including cases involving drugs, including heroin, and/or alcohol).

National Suicide Prevention Lifeline

Mental Health Disorders

The National Mental Health Association

Drug Abuse and Addiction Hotlines

Substance Abuse and Mental Health Services Administration (SAMHSA)
SAMHSA’s national hotline offers free referral and information services for those facing mental illnesses or substance use disorders.

Alcoholics Anonymous

Al-Anon and Alateen Information

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