Picking up the phone is the best way to start the process of detox and rehabilitation.

Often the barrier to making that call is the unknowns that go along with it. To help overcome such hesitation we’ve provided answers to some common questions below.

What is The Recovery Village Helpline?

The Recovery Village addiction helpline is led by helpful representatives awaiting your call. Many of our helpline operators and facility employees are also in recovery, so they can empathize and help you or a loved one navigate this journey comfortably.

“Alcohol and drugs stripped everything away from me. I know I wanted to be heard. I felt like nobody understood, so it’s good to be able to say I do understand.”
– Stephanie, The Recovery Village Helpline Operator, In Recovery Since 2013
Watch her story below

Your call is free and the conversation is 100% confidential. Our drug and alcohol hotline is always available to you or a loved one 24/7/365. Call us today and join the over 20,000 others we’ve helped into recovery.

352-771-2700 or Learn more about our admissions process.

What is a PCP Hotline?

A PCP helpline is just that — a phone line you can call anytime, from anywhere, and receive help for your addiction. When you call The Recovery Village’s free PCP hotline, you’ll speak with a caring intake coordinator who will talk one-on-one with you about what you’re going through, answer any questions you may have about substance use disorders and connect you with the treatment programs that can get you on the path to true healing.

When Should I Call a PCP Hotline?

This hotline can get you into a treatment program as soon as possible, but it cannot provide emergency services. If you or someone you’re caring for is in a life-threatening situation, it’s best to call 911 immediately.

Outside of an emergency situation, call our helpline if you are interested in pursuing professional, effective treatment for PCP addiction. If you’re ready to leave addiction behind, call our 24-hour helpline. It’s never too late to get the detox, inpatient, and outpatient care you need, and our counselors are ready and willing to make your health a priority when you are.

Related Topic: PCP overdose

If I Call, What Questions Will They Ask?

When you call our helpline, our intake coordinators will ask you a series of questions to get a feel for your current situation and assess which treatment options at The Recovery Village are best suited to your needs. Your call is completely confidential, so every question you answer and all information you provide will be kept private. Your responses help us help you. Questions may include:

  • Are you or others currently in a life-threatening situation?
  • How long have you been using PCP? How much do you use?
  • Is PCP the only drug you struggle with? What else do you take?
  • Do you suffer from a co-occurring disorder and/or mental health issue?
  • Do you want to start detox therapy?

When I Call, Is the Conversation Confidential?

Yes, every phone call to our helpline is completely confidential, and any information you provide will be kept private from family members, friends and coworkers, and used only to benefit your recovery. You can rest assured everything you talk about with your counselor will never be shared with anyone.

Can I Start the Treatment Process When Calling This Hotline?

Yes, anyone ready and willing to begin drug rehab can do so after calling our helpline. Processing usually takes less than a day, and depending on your intake questionnaire and insurance, you may be welcomed into The Recovery Village in as little as a few hours after your call.

National Hotlines

Emergencies and Crisis Situations

Emergency
In the United States, 9-1-1 is the emergency telephone number to dial to get immediate response from local resources. If the situation is life-threatening, you need to dial 9-1-1 immediately.

  • 9-1-1
  • Available 24 Hours

The National Poison Control Center
Offers a free, confidential service where you can speak to poisoning professionals (including cases involving drugs, including heroin, and/or alcohol).

National Suicide Prevention Lifeline

Mental Health Disorders

The National Mental Health Association

Drug Abuse and Addiction

Substance Abuse and Mental Health Services Administration (SAMHSA)
SAMHSA’s national hotline offers free referral and information services for those facing mental illnesses or substance use disorders.

  • Medical Disclaimer

    The Recovery Village aims to improve the quality of life for people struggling with a substance use or mental health disorder with fact-based content about the nature of behavioral health conditions, treatment options and their related outcomes. We publish material that is researched, cited, edited and reviewed by licensed medical professionals. The information we provide is not intended to be a substitute for professional medical advice, diagnosis or treatment. It should not be used in place of the advice of your physician or other qualified healthcare provider.

    View our editorial policy or view our research.

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