The Recovery Village at Palmer Lake Welcome Guide
On behalf of everyone at The Recovery Village at Palmer Lake, congratulations on taking the first step toward a healthier you. This guide will introduce you to our treatment center and therapy programs, and help answer your most pressing questions before your arrival. Here you’ll get an idea of what to bring with you and what daily life will look like. You’ll also explore the different levels of care offered at our treatment center. We are excited to welcome you and are honored to be a part of your healing process — we’ll be with you every step of the way.
Important Notice Regarding Coronavirus (COVID-19)
We are closely monitoring all developments associated with Coronavirus (COVID-19) and are taking proactive steps to ensure the health and safety of all patients, employees and the communities we serve. Your cooperation during this time is greatly appreciated.
Please note the following updates:
Face Mask Policy:
Following the latest CDC recommendations for controlling the spread of COVID-19, all patients and employees will be required to wear a face mask while at the facility.
ARS facilities are following Centers for Disease Control and Prevention (CDC) guidelines, and we have strong infection control policies, procedures and systems in place. As recommended by the CDC, our clinicians are screening all patients and employees for fever, respiratory symptoms and for travel to/from China and other affected locations within a month prior to symptom onset.
A pre-admission acceptance is a preliminary determination that indicates you are appropriate for admission to our facility. Based on your presentation upon arrival or during your stay, it may be determined that a different facility may be more appropriate.
For the safety of all patients, family members, visitors and staff, ARS has temporarily suspended visitation at our facilities. Staff will provide alternatives for maintaining contact with loved ones during this time as we know how important the support of friends and family is to your recovery.
Offsite Travel & Activities Policy:
For the safety of all patients, Advanced Recovery Systems is actively restricting offsite travel and activities until further notice.
Questions or Concerns?
If you have questions or further concerns about any of our policy updates, please check back frequently, or you can reach out directly by calling 855-387-3291.
Now that you’ve decided to begin treatment at The Recovery Village at Palmer Lake, it’s time to prepare for your stay. Knowing what to bring, what to leave behind and how to reach our Palmer Lake facility sets the stage for your lifelong recovery.
What to Bring
This guide ensures you have everything you need while you’re with us, so you can focus on what’s really important — healing. We recommend that new residents pack the following items:
- Season-appropriate clothing
- Sweater or jacket for indoors
- Comfortable sleepwear
- One-piece swimsuits for ladies, knee-length board shorts for men
- Toothbrush, unopened toothpaste, and alcohol-free mouthwash
- Unopened shampoo and conditioner
- Unopened sunscreen
- Unopened face wash and moisturizer
- Unopened lotion
- Unopened lip balm
- Unopened feminine products
- Unopened makeup
- Contact lenses and unopened contact solution (if necessary)
- Glasses and/or sunglasses
- Blow dryer/styling tools (if necessary)
- Cigarettes or other approved tobacco products to last for the duration of treatment (if your smoke)
- Hobby items (journals, sketchbooks, etc.)
- At least one form of government-issued ID
- Necessary travel documentation
- Relevant medical records
- A list of family members and their contact information
- A form of payment (debit card, credit card, cash or checkbook) for shopping during certain levels of care
What Not to Bring
Rehabilitation is an opportunity to distance yourself from the people, places and ways of thinking that contribute to your drug or alcohol use. Because your focus is on recovery, we prohibit patients from bringing certain items to The Recovery Village at Palmer Lake to help them focus on recovery. Items NOT permitted at our facility include:
- Drug or alcohol paraphernalia
- Drugs or alcohol
- Cameras or handheld video or tape recorder
- Products that have alcohol listed in the first three ingredients (mouthwash, conditioner, etc.)
- Hand sanitizer
- Vaporizers (vapes) and electronic cigarettes
- Opened toiletry products
- Weapons (including pocket knives)
- Clothing depicting drugs, drug paraphernalia, explicit language and/or images
- Inappropriate, overly revealing clothing like short shorts and tank tops
- Pornographic material
- Card decks, games and sporting equipment
- Aerosol products (hairspray, deodorant, etc.)
Wherever you’re coming from, our intake coordinators at The Recovery Village at Palmer Lake make sure you arrive at our center in a safe and timely manner. During the admissions process, all necessary travel accommodations are booked and confirmed by you or your loved ones. If you’re traveling by air, you’ll be picked up from the airport and transported to the center.
Expectations After Arrival
To ensure the safety and sobriety of both new and current patients, each resident must consent to a search of both their person and belongings upon arrival at The Recovery Village at Palmer Lake. During this search, staff members will collect any items not permitted during treatment and store them in a safe and secure place until your stay is over. Additional random searches may be conducted throughout your time at The Recovery Village at Palmer Lake.
Cell Phone Use
Because healing is your first priority, keeping distractions to a minimum is key for recovery. For the safety and privacy of all patients, cell phones will be securely stored upon arrival and signed in and out by your therapist during specific sessions. After detox, you may use the phone three times per week for 20 minutes during non-clinical hours.
Located 20 miles from Colorado Springs and 50 miles from Denver, our facility offers a serene landscape and a soothing, luxurious environment. We are Colorado’s leading recovery center for substance abuse and co-occurring mental health disorders, with comfortable accommodations and notable amenities. Feel free to visit our website to take a photo tour of The Recovery Village at Palmer Lake to learn more about our amenities and treatment programs.
Amenities and Therapies
Our amenities are part of what makes The Recovery Village at Palmer Lake so unique. Amenities and activities that are offered include*:
- Exercise room
- Heated swimming pool
- Basketball courts
- Volleyball courts
- Walking trails/outdoor exercise
- Prepared meals
- Laundry onsite (facility handles linens)
- Yoga therapy
- Drama therapy
- Equine therapy
- Art therapy
- Off-site field trips (wildlife, bowling, Frisbee, etc.)
- 12-Step and SMART Recovery meetings
*Activities may change from time to time or from season to season. Access to these amenities varies depending on situational medical recommendations and level of care.
Each day, we provide three well-balanced, cafeteria-style meals. Typically, you will have a few different meals to choose from for breakfast, lunch and dinner, with vegetarian and vegan options available. Three snacks a day are also provided. No outside snacks or meals are permitted in the facility. If you have any food allergies, please let us know prior to your arrival so we can appropriately accommodate you.
Rooms at The Recovery Village at Palmer Lake provide you with a comfortable place to rest during your recovery. The center includes two to three beds per room as well as shared bathrooms in each room. The number of residents in each room may vary depending on your individual treatment stage and care needs.
A Day in the Life
Your days at The Recovery Village at Palmer Lake will be spent learning how to live a life free from drug and alcohol use. You’ll find new hobbies, make lasting connections with others and rediscover your own personal interests without relying on substances.
As you move through the different levels of care, your daily life will change as you gain new insight and advance through treatment. Depending on the level of care, your day may include group and individual therapy sessions, recreational activities and more. While no two programs are exactly alike, your time at The Recovery Village at Palmer Lake can help you begin a lifetime of recovery.
Types of Therapy
During your stay, you’ll participate in a variety of personalized therapy sessions. These sessions are designed to help you heal from addiction by recognizing and overcoming triggers, personal scars and past struggles. Your treatment may include:
- Cognitive behavioral therapy
- Dialectic behavioral therapy
- EMDR (eye movement desensitization and reprocessing) therapy
- SMART Recovery
- 12-Step and Back to Basics
- Individual counseling
- Group therapy
Family Visits and Therapy
During treatment, it’s important to reconcile with yourself and your family. While some people do better with long-distance family treatment, others may prefer to have visits from parents, spouses or other family members. Because connecting with your past is so important, therapy sessions are held as needed, requested or deemed clinically appropriate. Monthly family weekends are also held. These give loved ones an opportunity to see your growth firsthand while also participating in family therapy sessions.
While your treatment will take place at The Recovery Village at Palmer Lake, there may be off-site opportunities available. Off-site visits may vary between partial hospitalization and intensive outpatient programs. With a range of recreation options, including yoga, an exercise room, basketball, and more available on-site, there are plenty of activities available to aid in your recovery.
Update on Offsite Travel & Activities Policy: For the safety of all patients, Advanced Recovery Systems is actively restricting offsite travel and activities until further notice.
The Recovery Village at Palmer Lake allows residents to take periodic smoke breaks during designated times. The timing and frequency of these breaks will be determined based on situational medical recommendations and programming. If you smoke, you will need to bring enough unopened cigarettes or tobacco products for the anticipated length of your stay. Smoking cessation products may be offered during your treatment. Please note that vaporizers are not permitted.
The Treatment Process
There are a variety of treatment programs at The Recovery Village at Palmer Lake, ranging from around-the-clock medical detox and residential care to intensive outpatient care. The treatment programs that you participate in will depend on your own personal needs. Care often starts with medical detox, an intensive process that typically takes between five and 10 days. From there, you’ll either move to residential care, partial hospitalization or intensive outpatient care, where you’ll continue treatment before formulating an aftercare plan with your medical team.
The entire treatment process varies in length based on individual needs, but often lasts between 35 and 45 days. After treatment, you’ll return home equipped with the tools and resources you need to continue your recovery at home, work and everywhere in between. Your treatment may include:
Medically Assisted Treatment
Depending on the addictive substance, quitting cold turkey can be dangerous and life-threatening. That’s why The Recovery Village at Palmer Lake provides a regulated medical detox plan and 24-hour care for those in residential treatment. Individualized clinical care and tapering ensures that you have a healthy and comfortable transition. Before leaving The Recovery Village at Palmer Lake, our staff will provide you with a list of local resources and clinics for continuous care as you start your substance-free life.
During your treatment, you’ll become part of a dynamic recovery family. But that camaraderie doesn’t end when you leave The Recovery Village at Palmer Lake. Before leaving treatment, staff members help connect clients to resources and opportunities for continued support in your local recovery community.
As a member of the community outreach team at The Recovery Village at Palmer Lake, Candi Ader is dedicated to helping clients, families and organizations find quality treatment options. Before joining Advanced Recovery Systems in 2019, Candi Ader has spent the last 15... Stephen Perme is the executive director at The Recovery Village Palmer Lake. With more than 18 years of experience in treating mental health and substance use disorders, he has incorporated evidence-based techniques, like cognitive-behavioral therapy, in helping... Kacie has her M.S. in clinical psychology. Previously, she was employed with American Addiction Centers, where she helped people find appropriate care to begin their journey in recovery. She also worked at an outpatient facility in Pennsylvania for three years, where... A native of Colorado, Dr. Robert Ochsner completed his undergraduate studies at the University of Colorado, Boulder and graduated Magna Cum Laude in erythropoietin (EPO) biology with a minor in biochemistry. Dr. Ochsner received...
Community Outreach Director
State Outreach Director
As a member of the community outreach team at The Recovery Village at Palmer Lake, Candi Ader is dedicated to helping clients, families and organizations find quality treatment options. Before joining Advanced Recovery Systems in 2019, Candi Ader has spent the last 15...
Stephen Perme is the executive director at The Recovery Village Palmer Lake. With more than 18 years of experience in treating mental health and substance use disorders, he has incorporated evidence-based techniques, like cognitive-behavioral therapy, in helping...
Kacie has her M.S. in clinical psychology. Previously, she was employed with American Addiction Centers, where she helped people find appropriate care to begin their journey in recovery. She also worked at an outpatient facility in Pennsylvania for three years, where...
A native of Colorado, Dr. Robert Ochsner completed his undergraduate studies at the University of Colorado, Boulder and graduated Magna Cum Laude in erythropoietin (EPO) biology with a minor in biochemistry.
Dr. Ochsner received...
Insurance and Your Obligation During Treatment
As you are probably aware, nearly all health insurance plans require you to pay some out-of-pocket costs in order to access your healthcare benefits. These expenses may include Deductibles, Co-Pays, Coinsurance % and Maximum Out-of-Pocket Expenses (collectively, the “Patient Responsibility”).
Your individual Patient Responsibility will vary based on a number of factors including:
- Your individual benefits plan
- Length of stay at center
- Type of services received during treatment
- Other services offered at center, but not covered by your insurance provider (lab tests, non-covered prescriptions, etc.)
- Reasonable boarding fees (should you decide to stay with the facility for treatment at outpatient levels of care)
An intake coordinator will review your Patient Responsibility with you at the time of admission or as soon as possible once you are medically stable. They will explain that the deductible is due upon admittance to the facility and the co-insurance amount and out-of-pocket balance will be billed and paid for after treatment once services are complete. On-site financial counselors will again review your financial responsibility during treatment with case managers who can help you navigate FMLA and short-term disability.
It is your responsibility to check with your insurance provider prior to admitting at The Recovery Village at Palmer Lake to understand your individual benefits plan. Please note that your insurance plan may not be a “participating provider” with The Recovery Village at Palmer Lake. You are responsible for all non-covered and out-of-pocket costs related to your treatment stay.