The Recovery Village at Palmer Lake Welcome Guide

On behalf of everyone at The Recovery Village at Palmer Lake, congratulations on taking the first step toward a healthier you. This guide will introduce you to our treatment center and therapy programs, and help answer your most pressing questions before your arrival. Here you’ll get an idea of what to bring with you and what daily life will look like. You’ll also explore the different levels of care offered at our treatment center. We are excited to welcome you and are honored to be a part of your healing process — we’ll be with you every step of the way.

Important Notice Regarding Coronavirus (COVID-19) 

We are closely monitoring all developments associated with the coronavirus (COVID-19) and are taking proactive steps to ensure the health and safety of all patients, employees and the communities we serve.

Please note the following updates:

Face Mask Policy:
Following the latest CDC recommendations for controlling the spread of COVID-19, all patients and employees will be required to wear a face mask while at the facility.

Screening Policy:
ARS facilities are following Centers for Disease Control and Prevention (CDC) guidelines, and we have strong infection control policies, procedures and systems in place. As recommended by the CDC, our clinicians are screening all patients and employees for fever, respiratory symptoms and for travel to/from China and other affected locations within a month prior to symptom onset.

A pre-admission acceptance is a preliminary determination that indicates you are appropriate for admission to our facility. Based on your presentation upon arrival or during your stay, it may be determined that a different facility may be more appropriate.

Visitation Policy:
For the safety of all patients, family members, visitors and staff, ARS has temporarily suspended visitation at our facilities. Staff will provide alternatives for maintaining contact with loved ones during this time as we know how important the support of friends and family is to your recovery.

Offsite Travel & Activities Policy:
For the safety of all patients, Advanced Recovery Systems is restricting offsite travel and activities until further notice.

Questions or Concerns?
If you have questions or further concerns about any of our policy updates, please check back frequently, or you can reach out directly by calling 855-387-3291.

Next Steps 

Now that you’ve decided to begin treatment at Orlando Recovery Center, it’s time to prepare for your stay. Knowing what to bring, what to leave behind and how to reach our Orlando facility sets the stage for your lifelong recovery.

Now that you have decided to begin treatment at The Recovery Village at Palmer Lake, it is time to prepare for your stay. Knowing what to bring, what to leave behind, and how to reach our Palmer Lake facility sets the stage for your lifelong recovery.

What to Prepare and Bring

This guide ensures you have everything you need while you are with us, so you can focus on the most important issues of your healing. We encourage that new patients pack the following items:

  • Bring no more than two (2) bags/pieces of luggage.
    • Anything more than what may fit in two pieces of luggage will be placed in storage for your full stay.

Covid-19 safety guidelines

  • Upon arrival a Covid swab will be taken by a nurse
  • Masks are required to be always worn excluding meals.
    • For safety purposes, any non-compliance with the mask guidelines may result in an administrative discharge.
  • Social distancing guidelines are followed.


  • If vaccinated: a copy or picture of your COVID-19 vaccine card
  • Picture ID: State/Government valid ID/Driver’s License/Passport
  • Insurance Card
  • Necessary travel documentation
  • Relevant medical records/list of providers with contact information
  • A list of family members and their contact information


  • A form of payment (debit card, credit card, cash, or checkbook)
  • a small amount of cash ($200)
  • prepaid visa gift card (this will be used for all purchase facilitated by staff on your behalf.)
  • credit card


  • cell phone.
  • E-reader
    • Security stickers will be placed over the camera on admission to protect the privacy of our clients.
    • Removal of the sticker may result in an administrative discharge.
    • Excluding the detox program, cell phones are permitted in all other levels of care outside of the clinical group hours.
    • Cell phones possession is not permitted during groups.
    • Violation of phone policy may result in administrative discharge.
  • e-reader
  • Music: MP3, Ipod, Ear Buds/headphones


  • season-appropriate clothing
  • sweater or jacket for indoors and outdoors
  • long pants, shorts, socks, undergarments
  • ladies’ proper undergarments
  • men’s proper undergarments
  • hat, beanie,
  • warm gloves
  • tennis shoes, flip flops, sandals
  • comfortable & discrete work-out wear
  • comfortable sleepwear
  • ladies: one-piece swimsuits
  • men: knee-length board swim shorts

Personal Care

  • personalized masks (optional, as facility supplies are available)
  • eyeglasses/contacts/sunglasses
  • dental flossers
  • hairbrush
  • unopened supplies (optional, as facility supplies are available)
    • alcohol-free mouthwash
    • toothbrush, unopened toothpaste
    • deodorant
    • shampoo and conditioner *alcohol free
    • sunscreen
    • face wash and moisturizer
    • lotion
    • lip balm
    • feminine products
    • contact lens solution *alcohol free
    • disposable razors (secured and checked in/out at specific times.)
    • *blow dryer/styling tools (secured and checked in/out at specific times.)

*Not allowed in detox level of care


  • unopened. Please bring enough for the entirety of your stay.
    • cigarettes carton
    • chewing tobacco

Personal comfort (Optional, facility supplies are available)

  • new unopened: pillow, blanket, comforter.
    • *If previously used, these items will be placed in sealed black plastic bags inside luggage for full stay.
  • Hobby items (journals, sketchbooks, adult coloring books and pencil set, word games, etc.)
  • reading material

What Not to Bring

Rehabilitation is an opportunity to distance yourself from the people, places and ways of thinking that contribute to your drug or alcohol use. Because your focus is on recovery, we prohibit patients from bringing certain items to The Recovery Village at Palmer Lake to help them focus on recovery.

Items NOT permitted at the facility include but not limited to:

  • This is not an exhaustive list. Final determination of any contraband will be left to the treatment team.
  • No Amazon or other delivery serviced packages are allowed to be received.
  • Family may drop off items with staff which will be quarantined for 24 hours

Drugs, Alcohol, Medications

  • drug or alcohol paraphernalia including CBD and THC products (will be destroyed upon admission)
  • prescribed narcotic or controlled substances (will be destroyed upon admission.)
  • drugs or alcohol (will be destroyed upon admission)
  • vapes, e-cigarettes, black and mild’s, cigars, pipes and pipe tobacco.


  • laptop, tablets, i-pad, Kendal
  • camera, video camera, audio recorder


  • overly revealing clothing
    • short shorts
    • tank tops and loose tee’s
  • clothing depicting:
    • drugs
    • drug paraphernalia
    • explicit language and/or images
    • politically charged slogans

Personal care

  • perfume, cologne
  • opened toiletry products
  • exercise/metabolic supplements
  • essential oils
  • non-ADA Certified service animal/emotional support animal


  • weapons (including pocketknives)
  • pornographic material: literature, video, audio, or clothing
  • card decks, games, and sporting equipment
  • aerosol products (hairspray, deodorant, etc.)
  • wire clothes hangers

Travel Details 

Wherever you’re coming from, our intake coordinators at The Recovery Village at Palmer Lake make sure you arrive at our center in a safe and timely manner. During the admissions process, all necessary travel accommodations are booked and confirmed by you or your loved ones. If you’re traveling by air, you’ll be picked up from the airport and transported to the center.

Expectations After Arrival 

To ensure the safety and sobriety of both new and current patients, each resident must consent to a search of both their person and belongings upon arrival at The Recovery Village at Palmer Lake. During this search, staff members will collect any items not permitted during treatment and store them in a safe and secure place until your stay is over. Additional random searches may be conducted throughout your time at The Recovery Village at Palmer Lake. Mandatory drug and alcohol testing will be conducted weekly throughout treatment.

Phone Use 

Because healing is your first priority, keeping distractions to a minimum is key for recovery. For the safety and privacy of all patients, cell phones will be securely stored upon arrival and signed in and out by your therapist during specific sessions. After detox, you may use the facility phone three times per week for 20 minutes during non-clinical hours.

The Facility 

Located 20 miles from Colorado Springs and 50 miles from Denver, our facility offers a serene landscape and a soothing, luxurious environment. We are Colorado’s leading recovery center for substance abuse and co-occurring mental health disorders, with comfortable accommodations and notable amenities. Feel free to visit our website to take a photo tour of The Recovery Village at Palmer Lake to learn more about our amenities and treatment programs.

Amenities and Therapies

Our amenities are part of what makes The Recovery Village at Palmer Lake so unique.

  • The use of the following amenities is available when medically approved at the designated Levels of Care.
    • Detox will not have access to workout/gym equipment or walking trail
    • Residential Program, Partial Hospital Program, and Intensive Outpatient Program
      • Exercise Room
      • volleyball courts
      • shuffleboard
      • walking trail
      • frisbee golf
      • tether ball
      • music gear
    • Partial Hospital/Intensive Outpatient
      • basketball courts
      • swimming pool Exercise Room
      • volleyball courts
      • shuffleboard
      • walking trail
      • frisbee golf
      • tether ball
      • music gear
    • Outside vendor deliveries from Amazon, Walmart, Target, etc. will not be allowed.
      • Exceptions to this guideline must be pre-approved by a Primary Therapist.
      • Any exceptions NOT pre-approved by Primary Therapist will be placed in the patient’s stored luggage until the full discharge.

Activities will change based upon season, availability, and necessity. Access to all amenities varies depending on the patient’s specific medical and psychiatric condition and the treatment teams recommendations within each level of care.


Each day, RVPL provides three well-balanced cafeteria-style meals. Typically, there will be a few different meal options to choose from for breakfast, lunch, and dinner. There will be three snack periods each day. There are vegetarian options available.

While enrolled in the Detox and Residential levels of care, outside foods will not be permitted.

While enrolled in the Partial Hospital and Intensive Outpatient levels of care, the privilege may be earned to order outside foods or snacks on prearranged days.

Sleeping Arrangements 

Rooms at The Recovery Village at Palmer Lake provide you with a comfortable place to rest during your recovery. The center includes two to three beds per room as well as shared bathrooms in each room. The number of residents in each room may vary depending on your individual treatment stage and care needs.

A Day in the Life 

Your days at The Recovery Village at Palmer Lake will be spent learning how to live a life free from drug and alcohol use. You’ll find new hobbies, make lasting connections with others and rediscover your own personal interests without relying on substances.

As you move through the different levels of care, your daily life will change as you gain new insight and advance through treatment. Depending on the level of care, your day may include group and individual therapy sessions, recreational activities and more. While no two programs are exactly alike, your time at The Recovery Village at Palmer Lake can help you begin a lifetime of recovery.

Types of Therapy 

During your stay, you’ll participate in a variety of personalized therapy sessions. These sessions are designed to help you heal from addiction by recognizing and overcoming triggers, personal scars and past struggles. Your treatment may include:

  • Cognitive behavioral therapy
  • Dialectic behavioral therapy
  • EMDR (eye movement desensitization and reprocessing) therapy
  • SMART Recovery
  • 12-Step and Back to Basics
  • Individual counseling
  • Group therapy
  • Family Counseling
  • Relapse Prevention Planning

Family Visits and Therapy 

During treatment, it’s important to reconcile with yourself and your family. While some do better with long-distance family treatment, others may prefer to have visits from parents, spouses or other family members. Because connecting with your past is so important, therapy sessions for visiting family are generally offered, as clinically appropriate.

All non-patient onsite visits are currently suspended due to Covid-19 until further notice.

Off-Site Visits 

While your treatment will take place at The Recovery Village at Palmer Lake, there may be off-site opportunities available. Off-site visits may vary between partial hospitalization and intensive outpatient programs. With a range of recreation options, including yoga, an exercise room, basketball, and more available on-site, there are plenty of activities available to aid in your recovery.

Update on Offsite Travel & Activities Policy: For the safety of all patients, Advanced Recovery Systems is actively restricting offsite travel and activities until further notice.

Smoke Breaks 

The Recovery Village at Palmer Lake allows residents to take periodic smoke breaks during designated times. The timing and frequency of these breaks will be determined based on situational medical recommendations and programming. If you smoke, you will need to bring enough unopened cigarettes or tobacco products for the anticipated length of your stay. Smoking cessation products may be offered during your treatment. Please note that vaporizers are not permitted.

The Treatment Process 

There are a variety of treatment programs at The Recovery Village at Palmer Lake, ranging from around-the-clock medical detox and residential care to intensive outpatient care. The treatment programs that you participate in will depend on your own personal needs. Care often starts with medical detox, an intensive process that typically takes between five and 10 days. From there, you’ll either move to residential care, partial hospitalization or intensive outpatient care, where you’ll continue treatment before formulating an aftercare plan with your medical team.

The entire treatment process varies in length based on individual needs, but often lasts between 35 and 45 days. After treatment, you’ll return home equipped with the tools and resources you need to continue your recovery at home, work and everywhere in between. Your treatment may include:

Medically Assisted Treatment 

Depending on the addictive substance, quitting suddenly without medical supervision can be dangerous and life-threatening. That is why The Recovery Village at Palmer Lake provides a regulated medical detox plan with 24-hour medical care for those in Detox and Residential Treatment. Individualized clinical care and medical tapering ensures that you have a safe and healthy transition. Before leaving The Recovery Village at Palmer Lake, our staff will provide you with a list of local resources and clinics for continuous care as you stary your substance-free life.

Alumni Program 

During your treatment, you’ll become part of a dynamic recovery family. But that camaraderie doesn’t end when you leave The Recovery Village at Palmer Lake. Before leaving treatment, staff members help connect clients to resources and opportunities for continued support in your local recovery community.

Our Staff

The Recovery Village Drug and Alcohol Rehab is led by full-time medical and clinical staff, all of whom are dedicated to helping clients heal from addiction.

We are always looking for dedicated clinical staff to help those in recovery.

Medical Director
Dr. Adam Richmond Medical Director
Colorado Outreach Director
Kacie Chelli, MS Colorado Outreach Director
See Open Positions

Insurance and Your Obligation During Treatment 

As you are probably aware, nearly all health insurance plans require you to pay some out-of-pocket costs in order to access your healthcare benefits. These expenses may include Deductibles, Co-Pays, Coinsurance % and Maximum Out-of-Pocket Expenses (collectively, the “Patient Responsibility”).

Your individual Patient Responsibility will vary based on a number of factors including:

  • Your individual benefits plan
  • Length of stay at center
  • Type of services received during treatment
  • Other services offered at center, but not covered by your insurance provider (lab tests, non-covered prescriptions, etc.)
  • Reasonable boarding fees (should you decide to stay with the facility for treatment at outpatient levels of care)

An intake coordinator will review your Patient Responsibility with you at the time of admission or as soon as possible once you are medically stable. They will explain that the deductible is due upon admittance to the facility and the co-insurance amount and out-of-pocket balance will be billed and paid for after treatment once services are complete. On-site financial counselors will again review your financial responsibility during treatment with case managers who can help you navigate FMLA and short-term disability.

It is your responsibility to check with your insurance provider prior to admitting at The Recovery Village at Palmer Lake to understand your individual benefits plan. Please note that your insurance plan may not be a “participating provider” with The Recovery Village at Palmer Lake. You are responsible for all non-covered and out-of-pocket costs related to your treatment stay.

Medical Disclaimer

The Recovery Village aims to improve the quality of life for people struggling with substance use or mental health disorder with fact-based content about the nature of behavioral health conditions, treatment options and their related outcomes. We publish material that is researched, cited, edited and reviewed by licensed medical professionals. The information we provide is not intended to be a substitute for professional medical advice, diagnosis or treatment. It should not be used in place of the advice of your physician or other qualified healthcare providers.