Picking up the phone is the best way to start the process of detox and rehabilitation.

Often the barrier to making that call is the unknowns that go along with it. To help overcome such hesitation we’ve provided answers to some common questions below.

What is The Recovery Village Helpline?

The Recovery Village addiction helpline is led by helpful representatives awaiting your call. Many of our helpline operators and facility employees are also in recovery, so they can empathize and help you or a loved one navigate this journey comfortably.

“Alcohol and drugs stripped everything away from me. I know I wanted to be heard. I felt like nobody understood, so it’s good to be able to say I do understand.”
– Stephanie, The Recovery Village Helpline Operator, In Recovery Since 2013
Watch her story below

Your call is free and the conversation is 100% confidential. Our drug and alcohol hotline is always available to you or a loved one 24/7/365. Call us today and join the over 20,000 others we’ve helped into recovery.

352-771-2700 or Learn more about our admissions process.

What Is a Fentanyl Hotline?

Calling a fentanyl helpline is your first step toward healing from opioid addiction. Our confidential hotline is filled with caring addiction specialists who will listen to your struggles, answer your questions and point you in the direction of the care you deserve. If you or someone you know is tempted to continue using fentanyl, calling our hotline can mean the difference between life and overdose.

When Should I Call a Fentanyl Hotline?

If you suspect a fentanyl overdose, call 911 immediately. If your situation is not life-threatening, call our free fentanyl hotline today. Risking overdose isn’t worth the high — especially with a drug this dangerous. We’re here to listen, get you treatment that works, and help you save a life, whether it’s that of a loved one or your own.

If I Call, What Questions Will They Ask?

When you call our fentanyl 24-hour hotline, an intake specialist will want to first determine whether you are in a safe and stable situation. If you suspect a fentanyl overdose, our counselors will tell you to call 911 immediately. All questions asked in your call will help the counselors get a feel for your current situation and know how best to get you help.

Questions may cover:

  • Are you or a loved one currently in a life-threatening situation?
  • How long have you been using fentanyl? How much do you use?
  • Do you struggle with addictions to drugs other than fentanyl?
  • Do you suffer from a co-occurring disorder (depression, anxiety or PTSD)?
  • Are you ready and willing to seek treatment?

When I Call, Is the Conversation Confidential?

Yes, our hotline is completely confidential; our sole intention is to help, not to sell. It’s our goal to get you the kind of treatment that meets your needs, so the more information you can provide, the better we can help you.

Can I Start the Treatment Process During My Call?

Yes. If you or a loved one is using fentanyl, your counselor will want to get you into detox as soon as possible in order to prevent a fatal overdose. After an intake questionnaire and insurance verification, we’ll be able to get you into The Recovery Village in less than a day. Help and healing is closer than you think — reach out today.

National Hotlines

Emergencies and Crisis Situations

Emergency
In the United States, 9-1-1 is the emergency telephone number to dial to get immediate response from local resources. If the situation is life-threatening, you need to dial 9-1-1 immediately.

  • 9-1-1
  • Available 24 Hours

The National Poison Control Center
Offers a free, confidential service where you can speak to poisoning professionals (including cases involving drugs, including heroin, and/or alcohol).

National Suicide Prevention Lifeline

Mental Health Disorders

The National Mental Health Association

Drug Abuse and Addiction

Substance Abuse and Mental Health Services Administration (SAMHSA)
SAMHSA’s national hotline offers free referral and information services for those facing mental illnesses or substance use disorders.

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