Picking up the phone is the best way to start the process of detox and rehabilitation.

Often the barrier to making that call is the unknowns that go along with it. To help overcome such hesitation we’ve provided answers to some common questions below.

What is The Recovery Village Helpline?

The Recovery Village addiction helpline is led by helpful representatives awaiting your call. Many of our helpline operators and facility employees are also in recovery, so they can empathize and help you or a loved one navigate this journey comfortably.

“Alcohol and drugs stripped everything away from me. I know I wanted to be heard. I felt like nobody understood, so it’s good to be able to say I do understand.”
– Stephanie, The Recovery Village Helpline Operator, In Recovery Since 2013
Watch her story below

Your call is free and the conversation is 100% confidential. Our drug and alcohol hotline is always available to you or a loved one 24/7/365. Call us today and join the over 20,000 others we’ve helped into recovery.

352-771-2700 or Learn more about our admissions process.

What Is a Crack Hotline?

A crack hotline is a phone number available for individuals struggling with crack addiction and the people who want to help them. Operators on The Recovery Village’s crack helpline are trained to talk through the specifics of each person’s addiction and help connect them to the therapy and treatment programs needed to help them get sober.

When Should I Call a Crack Hotline?

First and foremost, if the situation you (or someone you are assisting) are in is life-threatening please call 911 immediately.

While helplines on a national level can provide valuable assistance, it is only local emergency resources that can properly assess and take action when there is immediate danger of harming oneself or others.

When not faced with a critical, life-threatening health emergency, a call to a crack hotline is recommended when the time has come to break the dependence on the drug. Our 24-hour-a-day, seven-days-a-week crack hotline exists for that purpose.

If I Call, What Questions Will They Ask?

Every crack hotline is different, so the questions asked will inevitably vary. However, most hotlines ask similar questions to gauge the severity of your substance use to help find the treatment that works for you. At The Recovery Village, our helpline operator will likely ask some variation of the following questions:

  • Do you require immediate medical attention?
  • Has your crack use put you at risk of harming yourself or others?
  • Have you struggled with addictions to other drugs?
  • Do you have a co-occurring disorder, like depression, anxiety or PTSD?
  • Are you interested in beginning treatment for your crack addiction?

When I Call, Is the Conversation Confidential?

The Recovery Village’s 24-hour, toll-free crack hotline is 100% confidential. Any path forward needs to begin with mutual trust. Part of that mutual trust is confidentiality.

If you are calling a national or local drug helpline, it is recommended that you ask about confidentiality when calling that number.

Can I Start the Detox & Rehab Process at the Time of My Call?

Yes! In fact, we encourage our callers to begin treatment as soon as possible. Once you’ve decided that you want to set foot on the road to recovery, our intake coordinators can connect you with care at one of our many facilities within just a few hours. Change your life with a call to our helpline, free of charge.

National Hotlines

Emergencies and Crisis Situations

Emergency
In the United States, 9-1-1 is the emergency telephone number to dial to get immediate response from local resources. If the situation is life-threatening, you need to dial 9-1-1 immediately.

  • 9-1-1
  • Available 24 Hours

The National Poison Control Center
Offers a free, confidential service where you can speak to poisoning professionals (including cases involving drugs, including heroin, and/or alcohol).

National Suicide Prevention Lifeline

Mental Health Disorders

The National Mental Health Association

Drug Abuse and Addiction

Substance Abuse and Mental Health Services Administration (SAMHSA)
SAMHSA’s national hotline offers free referral and information services for those facing mental illnesses or substance use disorders.

Cocaine Anonymous

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