Picking up the phone is the best way to start the process of detox and rehabilitation.

Often the barrier to making that call is the unknowns that go along with it. To help overcome such hesitation we’ve provided answers to some common questions below.

What is The Recovery Village Helpline?

The Recovery Village addiction helpline is led by helpful representatives awaiting your call. Many of our helpline operators and facility employees are also in recovery, so they can empathize and help you or a loved one navigate this journey comfortably.

“Alcohol and drugs stripped everything away from me. I know I wanted to be heard. I felt like nobody understood, so it’s good to be able to say I do understand.”
– Stephanie, The Recovery Village Helpline Operator, In Recovery Since 2013
Watch her story below

Your call is free and the conversation is 100% confidential. Our drug and alcohol hotline is always available to you or a loved one 24/7/365. Call us today and join the over 20,000 others we’ve helped into recovery.

352-771-2700 or Learn more about our admissions process.

What Is a Codeine Hotline?

Addiction to narcotics like codeine can leave you feeling isolated and vulnerable, but it’s important to remember that you’re never alone. The Recovery Village’s codeine helpline, free and available at all hours, puts you in touch with a caring intake coordinator who is there to answer your questions about codeine use, help you find treatment options or simply listen to what you have to say.

When Should I Call a Codeine Hotline?

The Recovery Village offers a 24-hour hotline so that you can call any time of the day or night. If you are experiencing a medical emergency, however, you should contact your local police department or first responders by dialing 911. If the situation is not an immediate life-or-death crisis, the codeine hotline is more than ready to assist you in locating treatment resources or lend an ear to discuss your relationship with prescription drugs.

If I Call, What Questions Will They Ask?

When you call The Recovery Village’s codeine hotline, you’ll be asked a series of questions to help the intake coordinator best understand needs. Different hotlines may ask unique questions, but all are designed to provide you with the best service possible and find the right fit for your unique situation. Some of the questions asked may include:

  • How long have you been using codeine?
  • How often and how much codeine do you take?
  • Have you struggled with substance use before?
  • Do you have a family history of addiction?
  • Are there any co-occurring disorders that we should know about (eating disorders, alcohol addiction or mental health issues)?
  • Are you interested in seeking treatment for codeine addiction?

When I Call, Is the Conversation Confidential?

Yes, at The Recovery Village, all calls are completely private. If you are calling another helpline, it is important to verify the confidentiality of your call. When you call our hotline, you will speak with a compassionate intake coordinator whose priority is helping you overcome addiction. Your privacy and safety is the top priority at The Recovery Village.

Can I Start the Treatment Process When Calling This Hotline?

If you are ready to start treatment for codeine addiction, calling The Recovery Village helpline is the first step. An intake coordinator will work with you to determine the best course of action for your unique situation. In many cases, treatment can begin just hours after the initial phone call.

National Hotlines

Emergencies and Crisis Situations

In the United States, 9-1-1 is the emergency telephone number to dial to get immediate response from local resources. If the situation is life-threatening, you need to dial 9-1-1 immediately.

  • 9-1-1
  • Available 24 Hours

The National Poison Control Center
Offers a free, confidential service where you can speak to poisoning professionals (including cases involving drugs, including heroin, and/or alcohol).

National Suicide Prevention Lifeline

Mental Health Disorders

The National Mental Health Association

Drug Abuse and Addiction

Substance Abuse and Mental Health Services Administration (SAMHSA)
SAMHSA’s national hotline offers free referral and information services for those facing mental illnesses or substance use disorders.

  • Medical Disclaimer

    The Recovery Village aims to improve the quality of life for people struggling with a substance use or mental health disorder with fact-based content about the nature of behavioral health conditions, treatment options and their related outcomes. We publish material that is researched, cited, edited and reviewed by licensed medical professionals. The information we provide is not intended to be a substitute for professional medical advice, diagnosis or treatment. It should not be used in place of the advice of your physician or other qualified healthcare provider.

    View our editorial policy or view our research.

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