Picking up the phone is the best way to start the process of detox and rehabilitation.

Often the barrier to making that call is the unknowns that go along with it. To help overcome such hesitation we’ve provided answers to some common questions below.

What is The Recovery Village Helpline?

The Recovery Village addiction helpline is led by helpful representatives awaiting your call. Many of our helpline operators and facility employees are also in recovery, so they can empathize and help you or a loved one navigate this journey comfortably.

“Alcohol and drugs stripped everything away from me. I know I wanted to be heard. I felt like nobody understood, so it’s good to be able to say I do understand.”
– Stephanie, The Recovery Village Helpline Operator, In Recovery Since 2013
Watch her story below

Your call is free and the conversation is 100% confidential. Our drug and alcohol hotline is always available to you or a loved one 24/7/365. Call us today and join the over 20,000 others we’ve helped into recovery.

352-771-2700 or Learn more about our admissions process.

What Is a Cocaine Hotline?

A cocaine hotline or helpline serves the same purpose as any other drug or alcohol hotline: to help the addicted find a path to free themselves from a substance’s grip. The major difference between a cocaine hotline and a generalized hotline is that the organization you are calling has specific experience in treating cocaine-related abuse and addiction.

When Should I Call a Cocaine Hotline?

First and foremost, if the situation you (or someone you are assisting) are in is life-threatening please call 911 immediately.

While helplines on a national level can provide valuable assistance, it is only local emergency resources who can properly assess and take action when there is immediate danger of harming oneself or others.

When not faced with a critical, life-threatening health emergency, a call to a cocaine hotline is recommended when the time has come to break the dependence on the drug. Our 24-hour-a-day, seven-days-a-week cocaine hotline exists for that purpose.

If I Call, What Questions Will They Ask?

When calling a helpline or hotline, the questions will first focus on immediate health and well being. From that point, the conversation will focus on a course of action to best help the individualized situation at hand. To that end, expect the following types of questions to be asked when calling our, or any, hotline:

  • Is the user in a situation where they may do harm to themseleves or others?
  • Does the cocaine abuse or addiction coexist with other dependencies or conditions (including, but not limited to, other drugs, alcohol, behavioral or eating disorders)?
  • What is the frame of mind of the user, and is he/she seeking a drug treatment program?
  • Are the programs and services offered a good match for the caller’s or user’s individual needs?

When I Call, Is the Conversation Confidential?

The Recovery Village’s 24-hour, toll-free cocaine hotline is 100% confidential. Any path forward needs to begin with mutual trust. Part of that mutual trust is confidentiality.

If you are calling a national or local drug helpline, it is recommended that you ask about confidentiality when calling that number.

Can I Start the Detox & Rehab Process at the Time of My Call?

It depends on what helpline you are calling. We view calling our cocaine hotline as the first step toward recovery. Our goal will be to ensure we have the right drug treatment program, be it detox, rehab or any other service, to move someone forward in his/her recovery.

National Hotlines

Emergencies and Crisis Situations

Emergency
In the United States, 9-1-1 is the emergency telephone number to dial to get immediate response from local resources. If the situation is life-threatening, you need to dial 9-1-1 immediately.

  • 9-1-1
  • Available 24 Hours

The National Poison Control Center
Offers a free, confidential service where you can speak to poisoning professionals (including cases involving drugs, including heroin, and/or alcohol).

National Suicide Prevention Lifeline

Mental Health Disorders

The National Mental Health Association

Drug Abuse and Addiction

Substance Abuse and Mental Health Services Administration (SAMHSA)
SAMHSA’s national hotline offers free referral and information services for those facing mental illnesses or substance use disorders.

Cocaine Anonymous

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