Medically Reviewed
By The Recovery Village
The Recovery Village
The Recovery Village
About our Editorial Team
Editor Melissa Carmona
Melissa Carmona
Melissa Carmona

As the content manager at Advanced Recovery Systems, Melissa Carmona puts years of writing and editing... read more

Medically Reviewed By Robert Fishman
Robert Fishman
Robert Fishman

Robert Fishman is the vice president of admissions at Advanced Recovery Systems, a position he has held since May of 2013. Robert... read more

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This medical web page has been reviewed and validated by a health professional. The information has been screened and edited by health professionals to contain objective information on diagnosis and treatment of diseases. Contains bibliographic reference sources. If you are a healthcare professional and you find any issue, please reach out to [email protected]
Updated on 08/17/21

Picking up the phone is the best way to start the process of detox and rehabilitation.

Often the barrier to making that call is the unknowns that go along with it. To help overcome such hesitation we’ve provided answers to some common questions below.

What is The Recovery Village Helpline?

The Recovery Village addiction helpline is led by helpful representatives awaiting your call. Many of our helpline operators and facility employees are also in recovery, so they can empathize and help you or a loved one navigate this journey comfortably.

“Alcohol and drugs stripped everything away from me. I know I wanted to be heard. I felt like nobody understood, so it’s good to be able to say I do understand.”
– Stephanie, The Recovery Village Helpline Operator, In Recovery Since 2013
Watch her story below

Your call is free and the conversation is 100% confidential. Our drug and alcohol hotline is always available to you or a loved one 24/7/365. Call us today and join the over 20,000 others we’ve helped into recovery.

352-771-2700 or Learn more about our admissions process.

What Is a Benzodiazepine Hotline?

The Recovery Village’s benzodiazepine helpline is your direct connection to caring specialists who know addiction inside and out. They will talk with you about your situation and ask questions to get a feel for what you’re going through before recommending treatment options. Each call is completely confidential, so calling our hotline is your chance to ask questions and be honest about your condition in a safe space. If you’re ready to get started with treatment, your specialist will also be equipped to get you into a detox program at one of The Recovery Village facilities.

When Should I Call a Benzodiazepine Hotline?

Our benzodiazepine 24-hour hotline can help you take the first step toward recovery, but it cannot provide emergency services. If you or someone you know is in a life-threatening or overdose state, call 911 immediately.

If your situation is not life-threatening, our free benzodiazepine hotline will help you or a loved one get into the right treatment program as soon as you’re ready. “Benzos” don’t have to take control of your life. Safe, effective care is available to you when you’re ready to break free from addiction. Our hotline can be your first step.

If I Call, What Questions Will They Ask?

When you call our hotline, our counselors will ask a series of questions to assess your situation, including drug usage and history. They want to first determine that your immediate situation is safe (not requiring emergency services) before talking through your current struggles with benzodiazepines. Questions asked may include:

  • Determining whether you are in an emergency situation
  • What kind of “benzos” you’re using and how you’re taking them
  • Identifying any co-occurring conditions such as anxiety
  • Verifying whether you want to seek treatment or not
  • Whether or not our programs match your specific needs

When I Call, Is the Conversation Confidential?

When calling our benzodiazepine hotline, you can rest assured that your phone call will be completely confidential. Everything you discuss will be between you and your counselor only, and any and all information talked about will be used to get you into the right treatment program for you. Our lines are open 24/7 and are toll-free so you can call anytime. We are always ready to help.

Can I Start Treatment for My Benzodiazepine Abuse When I Call?

Yes. After discussing your current situation, our intake coordinators will talk you through your options for treatment and which ones will be best suited to your specific needs. If you are ready and willing to begin the recovery process at one of our facilities, our specialists may be able to get you approved and into detox within a day.

National Hotlines

Emergencies and Crisis Situations

Emergency
In the United States, 9-1-1 is the emergency telephone number to dial to get immediate response from local resources. If the situation is life-threatening, you need to dial 9-1-1 immediately.

  • 9-1-1
  • Available 24 Hours

The National Poison Control Center
Offers a free, confidential service where you can speak to poisoning professionals (including cases involving drugs, including heroin, and/or alcohol).

National Suicide Prevention Lifeline

Mental Health Disorders

The National Mental Health Association

Drug Abuse and Addiction

Substance Abuse and Mental Health Services Administration (SAMHSA)
SAMHSA’s national hotline offers free referral and information services for those facing mental illnesses or substance use disorders.

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