Picking up the phone is the best way to start the process of detox and rehabilitation.

Often the barrier to making that call is the unknowns that go along with it. To help overcome such hesitation we’ve provided answers to some common questions below.

What is The Recovery Village Helpline?

The Recovery Village addiction helpline is led by helpful representatives awaiting your call. Many of our helpline operators and facility employees are also in recovery, so they can empathize and help you or a loved one navigate this journey comfortably.

“Alcohol and drugs stripped everything away from me. I know I wanted to be heard. I felt like nobody understood, so it’s good to be able to say I do understand.”
– Stephanie, The Recovery Village Helpline Operator, In Recovery Since 2013
Watch her story below

Your call is free and the conversation is 100% confidential. Our drug and alcohol hotline is always available to you or a loved one 24/7/365. Call us today and join the over 20,000 others we’ve helped into recovery.

352-771-2700 or Learn more about our admissions process.

What Is a Bath Salts Helpline?

A bath salts helpline is a free hotline that’s designated for people who are struggling with the abuse or addiction of this substance. It can also be used for people who are seeking help for someone else. The ultimate goal of these hotlines is to provide information about treatment options for bath salt abuse or addiction, including those available at The Recovery Village.

When Should I Call a Bath Salts Hotline?

The Recovery Village’s 24-hour bath salts hotline is always open. That means you can call anytime, day or night if you need to talk to someone about starting a treatment plan. However, if you need immediate treatment for a medical emergency related to bath salts, call 911 first. The use of bath salts has been known to cause a number of side effects that can pose various and potentially fatal health and safety risks to the user and others.

If I Call, What Questions Will They Ask?

Although no two substance abuse hotline representatives are exactly alike, all of them need to ask a series of questions during the call. This allows callers to get the help they need for themselves or for their loved ones. The following are just a few of the questions you can expect to be asked when calling The Recovery Village’s hotline:

  • What is the primary motivation for treatment?
  • Does the user currently have a support system for his or her addiction?
  • Has the user been diagnosed with PTSD?
  • Is the user currently ready to enroll in a treatment program?
  • Has the user experienced any suicidal thoughts or tendencies?

When I Call, Is the Conversation Confidential?

When you call The Recovery Village’s helpline, we guarantee your privacy under the HIPAA Privacy Rule. Our intake coordinators want only one thing for every caller, and that’s to help them get well and live a drug-free life. We want you to have peace of mind when you call us.

Can I Start the Treatment Process When Calling This Hotline?

Absolutely! We understand how difficult it can be to even make this call in the first place, so we certainly don’t want you to have to hang up and call someone else to begin treatment. One of the great things about The Recovery VIllage is that you can enroll in a treatment program at any of our centers throughout the country during your very first phone call.

National Hotlines

Emergencies and Crisis Situations

Emergency
In the United States, 9-1-1 is the emergency telephone number to dial to get immediate response from local resources. If the situation is life-threatening, you need to dial 9-1-1 immediately.

  • 9-1-1
  • Available 24 Hours

The National Poison Control Center
Offers a free, confidential service where you can speak to poisoning professionals (including cases involving drugs, including heroin, and/or alcohol).

National Suicide Prevention Lifeline

Mental Health Disorders

The National Mental Health Association

Drug Abuse and Addiction

Substance Abuse and Mental Health Services Administration (SAMHSA)
SAMHSA’s national hotline offers free referral and information services for those facing mental illnesses or substance use disorders.

  • Medical Disclaimer

    The Recovery Village aims to improve the quality of life for people struggling with a substance use or mental health disorder with fact-based content about the nature of behavioral health conditions, treatment options and their related outcomes. We publish material that is researched, cited, edited and reviewed by licensed medical professionals. The information we provide is not intended to be a substitute for professional medical advice, diagnosis or treatment. It should not be used in place of the advice of your physician or other qualified healthcare provider.

    View our editorial policy or view our research.

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