Picking up the phone is the best way to start the process of detox and rehabilitation.

Often the barrier to making that call is the unknowns that go along with it. To help overcome such hesitation we’ve provided answers to some common questions below.

What is The Recovery Village Helpline?

The Recovery Village addiction helpline is led by helpful representatives awaiting your call. Many of our helpline operators and facility employees are also in recovery, so they can empathize and help you or a loved one navigate this journey comfortably.

“Alcohol and drugs stripped everything away from me. I know I wanted to be heard. I felt like nobody understood, so it’s good to be able to say I do understand.”
– Stephanie, The Recovery Village Helpline Operator, In Recovery Since 2013
Watch her story below

Your call is free and the conversation is 100% confidential. Our drug and alcohol hotline is always available to you or a loved one 24/7/365. Call us today and join the over 20,000 others we’ve helped into recovery.

352-771-2700 or Learn more about our admissions process.

What Is an Oxycodone Hotline?

Because oxycodone is such a powerful substance, many people find themselves caught in a cycle of painkiller abuse. If you or someone you know is struggling with prescription drugs, the oxycodone hotline will connect you with an intake coordinator from The Recovery Village. This private, confidential hotline will connect you with a caring professional whose goal is to offer you the assistance you need to overcome oxycodone addiction. It is a 24-hour service designed to answer any questions you may have and begin the rehabilitation process.

When Should I Call an Oxycodone Hotline?

The oxycodone hotline, a free service provided by The Recovery Village, is available 24 hours a day for those living with a substance use disorder. If you or a loved one are in immediate danger of an overdose or bodily harm, call 911 immediately. If emergency services are not necessary, The Recovery Village is a great resource for help, guidance, and support.

If I Call, What Questions Will They Ask?

When you call a hotline, the person on the other end of the line will most likely ask you a series of questions designed to support and aid your situation. While these questions may vary, they are all intended to offer you the best service possible to treat your individual issue. Questions will help to establish:

  • That you or the person you are calling about is not in a life-threatening situation
  • What specific form of oxycodone is being used and how extensive the misuse is
  • Whether or not any other substances or co-occurring disorders are a problem (eating disorders, alcohol addiction and mental health issues)
  • The best course and timing of treatment for the person misusing oxycodone
  • What The Recovery Village offers regarding programs appropriate for the individual circumstances

When I Call, Is the Conversation Confidential?

Yes. When you call The Recovery Village hotline, your conversation is always 100% confidential. Everything that you share with the intake coordinator is private. However, this may not be the case for all hotlines. If you are calling a hotline outside of The Recovery Village, be sure to verify the confidentiality of the phone call.

Can I Start the Treatment Process When Calling This Hotline?

You have taken the first step toward healing when you call The Recovery Village hotline. This phone call will allow an intake coordinator to advocate for you and start the process of rehabilitation by identifying your specific needs and helping to place you in the appropriate location and program. For many, treatment begins just hours after calling.

National Hotlines

Emergencies and Crisis Situations

Emergency
In the United States, 9-1-1 is the emergency telephone number to dial to get immediate response from local resources. If the situation is life-threatening, you need to dial 9-1-1 immediately.

  • 9-1-1
  • Available 24 Hours

The National Poison Control Center
Offers a free, confidential service where you can speak to poisoning professionals (including cases involving drugs, including heroin, and/or alcohol).

National Suicide Prevention Lifeline

Mental Health Disorders

The National Mental Health Association

Drug Abuse and Addiction

Substance Abuse and Mental Health Services Administration (SAMHSA)
SAMHSA’s national hotline offers free referral and information services for those facing mental illnesses or substance use disorders.

  • Medical Disclaimer

    The Recovery Village aims to improve the quality of life for people struggling with a substance use or mental health disorder with fact-based content about the nature of behavioral health conditions, treatment options and their related outcomes. We publish material that is researched, cited, edited and reviewed by licensed medical professionals. The information we provide is not intended to be a substitute for professional medical advice, diagnosis or treatment. It should not be used in place of the advice of your physician or other qualified healthcare provider.

    View our editorial policy or view our research.

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