Picking up the phone is the best way to start the process of detox and rehabilitation.

Often the barrier to making that call is the unknowns that go along with it. To help overcome such hesitation we’ve provided answers to some common questions below.

What is The Recovery Village Helpline?

The Recovery Village addiction helpline is led by helpful representatives awaiting your call. Many of our helpline operators and facility employees are also in recovery, so they can empathize and help you or a loved one navigate this journey comfortably.

“Alcohol and drugs stripped everything away from me. I know I wanted to be heard. I felt like nobody understood, so it’s good to be able to say I do understand.”
– Stephanie, The Recovery Village Helpline Operator, In Recovery Since 2013
Watch her story below

Your call is free and the conversation is 100% confidential. Our drug and alcohol hotline is always available to you or a loved one 24/7/365. Call us today and join the over 20,000 others we’ve helped into recovery.

352-771-2700 or Learn more about our admissions process.

What Is a Kratom Hotline?

A kratom hotline is a toll-free phone number that’s intended to help people get information about kratom addiction and treatment. These hotlines are typically staffed with knowledgeable professionals who are trained to offer assistance with these cases.

When Should I Call a Kratom Hotline?

Many kratom helplines, including The Recovery Village’s, are open 24/7 to assist callers in need. Therefore, you can feel free to call us at any time that you have questions or concerns about a kratom abuse or addiction case, and if you want information about treatment.

If you need immediate assistance from a law enforcement officer or an emergency medical personnel for a kratom abuse case, call 911.

If I Call, What Questions Will They Ask?

In order for our intake coordinators to help you, you must first help us by answering some questions. We want to be sure that we have a thorough understanding of your specific case so that we can find the best treatment option for your or your loved one. Some of the questions you can expect to be asked when calling The Recovery Village’s free kratom hotline include:

  • How much kratom is currently being used?
  • What symptoms are you experiencing?
  • Are there are any co-occurring disorders present, such as PTSD, anxiety, depression and eating disorders?
  • Are you currently seeking treatment for their use of kratom?
  • Are you ready to enroll in a treatment program for kratom abuse?

When I Call, Is the Conversation Confidential?

Yes, our hotline is completely confidential; our sole intention is to help, not to sell. While no two kratom hotlines are exactly alike, most of them do have a strict confidentiality policy, including the one at The Recovery Village. Your privacy is protected under HIPAA, so you can call with peace of mind. Please feel free to ask us if you have any questions about our privacy policy.

Can I Start Treatment for My Kratom Abuse When I Call?

You sure can! The Recovery Village offers various treatment centers throughout the country that can help with kratom abuse and addiction cases. So when you call our free kratom hotline, we’ll be glad to enroll you in one of our treatment centers at the time of your call, if we determine that one is a good fit for you.

National Hotlines

Emergencies and Crisis Situations

Emergency
In the United States, 9-1-1 is the emergency telephone number to dial to get immediate response from local resources. If the situation is life-threatening, you need to dial 9-1-1 immediately.

  • 9-1-1
  • Available 24 Hours

The National Poison Control Center
Offers a free, confidential service where you can speak to poisoning professionals (including cases involving drugs, including heroin, and/or alcohol).

National Suicide Prevention Lifeline

Mental Health Disorders

The National Mental Health Association

Drug Abuse and Addiction

Substance Abuse and Mental Health Services Administration (SAMHSA)
SAMHSA’s national hotline offers free referral and information services for those facing mental illnesses or substance use disorders.

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