Picking up the phone is the best way to start the process of detox and rehabilitation.

Often the barrier to making that call is the unknowns that go along with it. To help overcome such hesitation we’ve provided answers to some common questions below.

What is The Recovery Village Helpline?

The Recovery Village addiction helpline is led by helpful representatives awaiting your call. Many of our helpline operators and facility employees are also in recovery, so they can empathize and help you or a loved one navigate this journey comfortably.

“Alcohol and drugs stripped everything away from me. I know I wanted to be heard. I felt like nobody understood, so it’s good to be able to say I do understand.”
– Stephanie, The Recovery Village Helpline Operator, In Recovery Since 2013
Watch her story below

Your call is free and the conversation is 100% confidential. Our drug and alcohol hotline is always available to you or a loved one 24/7/365. Call us today and join the over 20,000 others we’ve helped into recovery.

352-771-2700 or Learn more about our admissions process.

What Is a Depressant Hotline?

A depressants hotline is a phone number that’s staffed with substance abuse professionals who are trained to provide treatment information for depressant abuse/addiction. These hotlines are typically toll-free and available 24/7.

When Should I Call a Depressants Hotline?

If you’re in need of immediate medical care or another emergency (overdose, suicide attempt, etc.), call 911. This will allow you to receive assistance from a law enforcement officer and/or medical care provider. A depressants hotline is intended only to discuss future treatment cases, not for cases in which emergency care is needed.

If I Call, What Questions Will They Ask?

When calling The Recovery Village’s free depressants hotline, one of our intake coordinators will address the following topics with you:

  • Your current safety and medical status
  • Which depressant(s) are being abused and how much is being abused
  • If there are any co-occurring disorders present, such as anxiety, depression and eating disorders
  • If you are currently seeking treatment for depressant abuse/addiction
  • The symptoms associated with the depressant abuse/addiction
  • The answers to these questions will aid in determining the best course of treatment for you or your loved one.

When I Call, Is the Conversation Confidential?

The Recovery Village abides by the HIPAA Privacy Rule, so you can be confident that the conversation will be 100% confidential. Keep in mind that the primary goal of our free depressants hotline is to help you get the treatment you need for your abuse/addiction.

Can I Start the Treatment Process When Calling This Hotline?

Yes! We know how critical this time is for you, so if you’re ready to enroll in a treatment program, we’ll help you do just that during your call if we determine that one of our centers is best for you. The Recovery Village has several treatment facilities throughout the country to treat various substance use disorders, including those involving depressants.

National Hotlines

Emergencies and Crisis Situations

Emergency
In the United States, 9-1-1 is the emergency telephone number to dial to get immediate response from local resources. If the situation is life-threatening, you need to dial 9-1-1 immediately.

  • 9-1-1
  • Available 24 Hours

The National Poison Control Center
Offers a free, confidential service where you can speak to poisoning professionals (including cases involving drugs, including heroin, and/or alcohol).

National Suicide Prevention Lifeline

Mental Health Disorders

The National Mental Health Association

Drug Abuse and Addiction

Substance Abuse and Mental Health Services Administration (SAMHSA)
SAMHSA’s national hotline offers free referral and information services for those facing mental illnesses or substance use disorders.

  • Medical Disclaimer

    The Recovery Village aims to improve the quality of life for people struggling with a substance use or mental health disorder with fact-based content about the nature of behavioral health conditions, treatment options and their related outcomes. We publish material that is researched, cited, edited and reviewed by licensed medical professionals. The information we provide is not intended to be a substitute for professional medical advice, diagnosis or treatment. It should not be used in place of the advice of your physician or other qualified healthcare provider.

    View our editorial policy or view our research.

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